VKPAK sells not only machines, but also services! We know that as a manufacturer, we must not only ensure the quality of equipment, but also ensure the quality of service.
Delivery on Time
VKPAK has complete production department, QC department and logistic department, ensure that customers receive the machines on time. A professional team helps customers formulate packaging plans, delivery plans, freight, and customs clearance. Familiar with international delivery and clearance rules and accurately provide customs clearance documents required by customers in their regions.
Warranty
Our packing machine is 12 months under warranty. Most of components are free-replacement warranty(PLC, Servo controller, Servo motor, Touch screen, cylinder). But the client needs to pay the DHL fee. Artificial and thunder strike damage is beyond the scope of the warranty. Spare parts are not in the warranty time.
After Sale Service
Oversea service for our engineer is available. Clients need to afford the visa, tickets, accommodation, hotel and 100 USD per day. The problem components are free during the warranty time.
Technical Support
We will be a consultant for clients about the technical problem before order, provide drawing specification, design customized project, analyze and solve technical problem.
Operation Training
We are pleased to receive client’s technician to our factory and learn the operation course, take photo or video.
We sincerely to cooperate with you!
